Tewkesbury Road, Uckington, Cheltenham, England, GL51 9SL, Cheltenham
Prices update live for your party size.
Discover the perfect blend of comfort and convenience at Premier Inn Cheltenham North West, the ideal refuge for your travels. Modern Accommodations Our smoke-free hotel features 58 spacious rooms designed for a peaceful retreat. Enjoy plush bedding and in-room amenities that make you feel right at home. Exceptional Amenities Start your day refreshed with our buffet breakfast available for a fee. With a 24-hour front desk and express check-out, we ensure your stay is stress-free. Prime Location Located just minutes from attractions like Cheltenham Racecourse and Petersfield Park, you’ll have easy access to the area's best sights and experiences. Don’t wait—book your stay at Premier Inn Cheltenham North West today!
Tewkesbury Road, Uckington, Cheltenham, England, GL51 9SL, Cheltenham
What this property offers to every guest — pulled live from the hotel's own facility list.
Straight from the property — times, parking, pets, children.
Pets not allowed
Professional property host/manager
Verified reviews from recent guests — pulled live from our property partner.
“Friendly Helpful Reception. Clean & Well Presented Throughout”
Reception manned by Fay & Spencer friendly and helpful. Arranged meal booking. The room was ready, clean and well presented as was the rest of the hotel. Heating worked which is always encouraging in November. Went into restaurant an hour or two later to be met by – Fay & Spencer – who are now doing meet and greet at the restaurant, taking orders and serving meals and drinks. Rumour has it there might be another member of staff in the kitchen. Back to room after meal and room key not working. Put out a call for assistance and here comes Fay. Here is a situation where these guys and girls are doing their best and do not stand a chance. On top of this they had to handle grumpy customers who were not getting served fast enough. Come on Premier – your staff deserve more support than this – there were way too many customers for this small team to manage no matter how hard they worked. Give these folks recognition or we recommend they take an Accor franchise where their efforts would be properly rewarded. Just to cap it all there was no Breakfast Restaurant in the morning due to a power failure. I bet if we waited long enough Fay & Spencer would have turned up in their Electricians overalls. Staff 5 Stars, Premier 0 stars, average 3 stars
“Friendly and convenient stay”
Great staff, welcoming and friendly, always happy to help. I have enjoyed the stay and have booked the second week that I need in order to reach work at this Premier Inn as well.
“Reminds me of an old US motel complete with lack of staff, however the kitchen services are poor, little choice, slow service an”
Premier Inn group has seriously been going down hill recently, nearly all I've visited lately have had serious understaffing issues and definitely a low standard of customer service (but that's getting the norm.in the UK right?). The staff at this location was chronically understaffed, however all went above and beyond and I praise them for that, well done guys! The obvious manager was the only downside to the team (gobs..t). Unfortunately that's my only praise, the rooms are dated, the bathrooms not of good standard (my room stank of foul drains, even after reporting and asking for maintenance to have a look) and the beds looked like they were falling apart. Saying that I did have a great sleep over my time there. The food menu options are small, and the varying one chef over numerous days managed to make worse food and smaller portions as time went on. I mean 4 small crispy prawns for starters - definitely smaller portions than other premier inns (see main meal pic attached to make your own mind up). When asked how my food was, I replied not great and the portions are small, that was replied by staff saying "well you've got the meal deal". Yes a £27 for a meal deal, I would have done better with a Tesco meal deal! As usual there were items unavailable from the menu like other sites. I think Whitbread has got too big for its boots and charging approx £120 a night for what honestly is budget service, is not acceptable anymore. Only business staff with no option seem to stay these days, shame as once they were competitive and of good quality.
“Poor”
Menu as poor as the service. Young lady behind bar could not give a monkeys, menu extremely limited. Meal deal waste of time, no choice, burger or curry!!
“Worst Premier Inn experience ever”
This is the worst Premier Inn I have stayed in and I've stayed in a lot as I travel for work. The Premier Inn is tired and dated but the Worst part is the restaurant attached to it. I was in restaurant from 5.45pm to 7.30pm and all they managed to serve me was a starter. People who came in after me were getting their food before me so in the end I walked out before I lost my temper. The breakfast was no better as apparently they open at 6.30am but this doesn't mean the hot food is ready, Again I had to walk out before my hot breakfast was served as I'd waited 40 minutes for it but it never arrived so I had to leave for work. Continental breakfast was poor. Do Not waste money in buying a meal deal from this Premier Inn as a complete waste of money and time.
Showing 5 of 20 verified guest reviews
Pleasant · 6.0/10 averageAverage of the 8 most recent reviews
