Sunset Royal Beach Resort - All Inclusive

About this hotel

Luxurious Spa Services: Pamper yourself with soothing massages, body treatments, and facials at our spa, providing ultimate relaxation during your stay. Recreational Delights: Unwind by our outdoor pool, sauna, or fitness center, ensuring endless entertainment and wellness opportunities throughout your visit. Culinary Excellence: Indulge in international cuisine at Acuario restaurant or savor a drink at the poolside bar, relishing a wide array of dining options included in your stay. Immerse yourself in luxury at Sunset Royal Beach Resort - All Inclusive today!

Location

Blvd. Kukulkan Km. 10 Zona Hotelera, Cancun, QROO, 77500, Cancun

Most popular facilities

What this property offers to every guest — pulled live from the hotel's own facility list.

+7 more facilities available at the property

House rules & policies

Straight from the property — times, parking, pets, children.

• 401chadb

  ·Family·Mar 2026en

  10.0

  “What a great awesome relaxing beautiful place.”

  Awesome place,great hospitality, and the people are so caring and friendly. Your all a family there. Edgar is the man, he is the head butler if you need anything be will try his hardest to make it happen. I sure hope that sunset takes care of him and keeps him around. We had the 2 bedroom suit and that it was it was sweet. The member service department there top notch answers all questions and if a issue they go above and beyond to fix it. Can't wait until next year to see are sunset family.

• 297grege

  Johnston, Iowa·NONE·Mar 2026en

  10.0

  “Spring Break at Sunset Royal”

  The resort was great. We were assigned a 2 bedroom presidential room upon arrival, but it's view was blocked by the spa/gym building. We asked if they could move us to a room with a better view and they accommodated us with one of the best views on the property. The staff was wonderful and really tried to make our stay great. We appreciated the bars on property filling our water bottles whenever we needed. The location is great - within walking distance to many attractions, restaurants and stores. We also tried the bus system and that worked great to get around town.

• anarE2242DF

  ·Family·Mar 2026en

  8.0

  “Recommend for the price”

  The food was mid, I expected better quality>quantity. Staff was mostly really nice—I just wish some areas were open longer. The bar, and gym.

• R7256PDjuliad

  ·Family·Mar 2026en

  2.0

  “3 AM Noise, Tiny Portions, and "Second-Class" Treatment”

  I’ve been sitting on this review for a couple of months because I wanted to make sure I wasn’t just writing out of heat-of-the-moment anger. I re-read my drafts with a clear mind, and honestly? I still feel exactly the same. We stayed here for two weeks (Dec 22, 2025 – Jan 3, 2026), and it was a massive disappointment. The only real shout-out goes to the housekeeping staff; the cleaning crew does an incredible job and they seem to be the only department that actually cares. Everything else? Not great. The Noise (It’s Inescapable) If your room faces the Italian restaurant, forget about sleeping. The dinner noise lasts until 10:00 PM, which is fine, but then it actually gets louder. They start a deep-clean of the kitchen that lasts until 3:00 AM. Between the clanking and the music, it feels like the kitchen is literally inside your room. It was impossible to actually rest. Dining & Management Failures The planning here is non-existent. One night at 8:00 PM, we waited over an hour for a table in a restaurant that had 20 tables open but was only seating nine. Even though those 10 tables stayed emptyt and nobody from a "waiting list" showed up, the host refused to seat us. They kept telling us the wait was 20–45 minutes, which is ridiculous for an all-inclusive resort we already paid for. To make matters worse, they wouldn’t even call our room when the table was ready—they insisted we sit in the lobby and wait. When the food finally arrived after a 40-minute wait, the portions were insulting—I was served exactly eight gnocchi for a "meal." To add insult to injury, the buffet was actually closed during the holiday because they were using it for a private event for members only. Even more concerning was the lack of hygiene; I saw cooks handling food without gloves, which is just unacceptable. As for the drinks, in certain areas, they were clearly just serving flavored mixers with no alcohol at all. The Membership Trap & Second-Class Treatment It is very clear that if you aren't an "associate" (their timeshare-style membership), you are treated like a second-class guest. We spent a full day at the beach and not one person offered us a drop of water. For an all-inclusive, that is predatory. The beach is split in two: the right side is for members (with pretty huts and cushions) and the left is for everyone else. If you try to sit on the "member" side because the regular chairs are old, uncomfortable, and literally giving you back pain, they won't serve you. A waiter straight-up told me he only serves people with gold or silver bands. We paid a decent amount of money for two weeks—at least half of what we spend on a year's worth of groceries at home! It felt like we were being punished for not having the right colored bracelet. Even the entertainment was a letdown for a long stay. The shows just repeat every week, so if you’re there for two weeks like we were, you’re just watching the exact same thing twice. Plus, on New Year’s Eve, we actually had to pay extra just to attend the show. Constant Technical Issues * The Locks: The battery to our room died three times in 14 days! Once the day we arrived, again on Dec 28 when the system went down, and a third time on Jan 1st. * The System: When their system crashed, we had to go to reception every single time we wanted to get into our own room for a whole day. * QR Codes: Everything is run by QR codes, which is a nightmare for older guests. Even when we asked for a new code for room service, the lady who brought it tried to force her way into our room at 9:00 PM just to "verify" if we had it. I didn't let her in. * Maintenance: Our shower door knob broke and was never right. The "Staged" Social Media Don't believe their Instagram. They delete negative comments (I saw one about a scam, liked it, and then got blocked). The pictures show chefs cooking by the pool, but I never saw any of that. It felt totally staged. Meanwhile, the hotels next door looked so much better—their staff was well-dressed, their chairs had cushions, and their parties actually looked fun. Holiday Chaos & Management Greed Management is clearly stingy; they didn't bring in enough staff for the busy season. On Jan 1st, they had staff working from the start of the day until 2:00 PM the next day. They were exhausted and overworked, and you could tell. Because they didn't plan, they ran out of everything—food, drinks, even piña coladas. I don’t blame the staff; I blame headquarters for being too cheap to provide for their guests. Verdict: Save Your Money Go somewhere where "all-inclusive" actually includes food and water, and where you aren't treated like you’re begging for a pleasant time. In my younger days, I stayed in student hostels and was treated better than this. I’ll be taking my vacation budget to a different Caribbean country next year.

• 515sofiaj

  ·Couples·Mar 2026en

  6.0

  “Visit to Cancun”

  The hotel is great, but staff can be rude and pushy for tips! You have to come prepared with cash because they are going to ask constantly.