Burcu Kaya Hotel

About this hotel

Recreation and Dining Options Indulge in entertainment at the nightclub or relax by the outdoor pool. Enjoy meals at 2 gourmet restaurants or opt for 24-hour room service and a cozy coffee shop offering snacks. Unwind with a drink at the bar, by the pool, or at the poolside bar. Luxurious Amenities Stay connected with free Wi-Fi, utilize concierge services, and enjoy a complimentary buffet breakfast. The hotel also offers a television in a common area, dry cleaning facilities, and a 24-hour front desk. Prime Location Located in Ürgüp, steps away from Göreme National Park and a short drive to attractions like Goreme Open Air Museum. The hotel's proximity to major landmarks makes it an ideal choice for travelers. Book your stay at Burcu Kaya Hotel for an unforgettable experience amidst Cappadocia's beauty.

Location

Ortahisar Kasabasi, Ürgüp, Nevsehir, 50400, Ürgüp

Most popular facilities

What this property offers to every guest — pulled live from the hotel's own facility list.

House rules & policies

Straight from the property — times, parking, pets, children.

• Dreamer58069125778

  ·Solo travel·Oct 2024en

  4.0

  “Wouldn't go back”

  The hotel is in desperate need of renovations. The rooms smell of damp/drains and I had ants in the bathroom. The buffet dinner was bad and the breakfast awful. Lots of stairs everywhere, and no elevators, which could be a problem for some people. This could be a nice hotel, if properly looked after, but as it is i would not go back

• lovetotravel0698

  ·Couples·Oct 2024en

  2.0

  “Rudeness and arrogance!”

  Was sent here by the hotel we were already staying at (which due to having several building works going on around it, through no fault of their own i add, with pneumatic drills was not the most relaxing place) just wanted to switch off, have a bit of piece and quiet and relax by a pool. Unfortunately the experience at the Burcu Kaya hotel stressed me out further. On arrival I asked the reception staff if myself and husband could stay at the poolside to relax. I explained the situation in our current hotel and just needed some space. Obviously we were prepared to either pay to use the facilities and most definitely would have had drinks/lunch there. Very hostile and rude, just said 'no' only for hotel guests. I did say I was quite surprised to hear this as most hotels I know (30 years of travelling to Turkey in various locations) were always happy to offer this facility especially when it's low season and hotel capacity is low. Was met with the usual shrug of shoulders and repetitive response . All I can say is thank God I wasn't staying there and if you are considering it... don't bother!

• S121NRtommasop

  ·Couples·Sept 2024en

  2.0

  “WARNING: do not stay here!”

  Unfortunately, this has been one of the most disappointing experiences I’ve had during a hotel stay. To summarize the issues: 1. **Staff behavior**: The restaurant staff has been extremely rude. When I simply asked for milk for my tea, I was met with hostility, which was both shocking and upsetting. 2. **Food quality**: After serving approximately 300 people, the food quality deteriorates to the point of being inedible. Food very substandard. We would call it the “Pig Slop Stalag 13 Mess Hall” It’s disheartening, and we've had no other dining options nearby. 3. **Breakfast**: Even a simple request for toast with honey, jam, and butter was denied. It feels like basic services and common courtesies are not being met. 4. Rooms were not cleaned properly, long hairs found in bathroom, spiderwebs near bedside table, towels were threadbare, bathroom vanity had a pile of old builders rubble under the sink ( obviously no-one checks under there) Additionally, the hotel’s remote location leaves us isolated from other restaurants or amenities. We are unable to walk anywhere, which only adds to our frustration. This experience has genuinely ruined our holiday, and I wanted to bring these issues to your attention in the hope of addressing them for the well-being of current and future guests. We would recommend staying somewhere more central like Goreme (very nice town with lots happening)

• musavvarm

  ·Family·Apr 2024en

  4.0

  “Average”

  Hotel infrastructure good but away from the city. No blame on tour company becoz we selected the hotel. Restaurant staff was not good at all , comparing our experience at other hotels it was not good. They even charged us for water at hotel. Room service just picket the garbage and left , no dusting no moping.

• norinas119

  mu·Family·Aug 2023en

  8.0

  “Look at first sight”

  Awesome place, especially Cappadocia, hot air ballon, the open air museum with Nigar our first guide and Birk our second guide . Both are so well versed with the history of their country and beyond that they know a lot around the world history , which made our trip very interesting by having very open conversations learning and sharing knowledge. We had the best time in Cappadocia 💕💕