Boulevard 14 Janvier, Sousse
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Beach-Front Luxury Luxurious Accommodations The contemporary rooms at El Ksar Resort & Thalasso offer a blend of comfort and style with amenities like air conditioning, flat-screen TV, and a minibar. The en suite bathrooms provide a relaxing retreat with a bath or shower. Diverse Dining and Leisure Options Indulge in a delicious continental breakfast each morning and explore the variety of restaurants and bars, including a pool bar, for delightful dining experiences. Unwind on sun loungers, pamper yourself with spa treatments, or take a refreshing dip in one of the 3 outdoor swimming pools. Exciting Activities and Nearby Attractions From golfing at El Kantaoui Golf Course to enjoying the beach at Harqala, there are plenty of activities to keep you entertained. Explore the vibrant city of Sousse just 4 km away or participate in the resort's engaging leisure options. Ready to experience the ultimate beach-front getaway at El Ksar Resort & Thalasso? Book now to secure your luxurious stay!
Boulevard 14 Janvier, Sousse
What this property offers to every guest — pulled live from the hotel's own facility list.
+50 more facilities available at the property
Straight from the property — times, parking, pets, children.
Verified reviews from recent guests — pulled live from our property partner.
“Fantastic animation team”
We had a wonderful stay at El Ksar Resort Hotel! We especially loved the animation team – they were absolutely fantastic, friendly, energetic and always made sure everyone had a great time. The daytime activities and evening shows were both sensational, with a great variety of entertainment. Our children absolutely loved every single program and had so much fun throughout our stay. The food was also excellent. There was a huge variety of dishes to choose from, and everything we tried was really delicious. Overall, we had a fantastic holiday and made some wonderful memories. A big thank you to the amazing animation team for making our stay even more special! We would definitely recommend El Ksar Resort and would love to come back! ❤️ Emese
“⭐ **1/5 – Extremely disappointing family holiday – El Ksar Resort & Thalasso**”
We stayed at El Ksar Resort & Thalasso from 3–10 August 2026 as a family of four, including our 13-year-old son and 11-year-old daughter. Sadly, this was one of the worst holidays we have ever experienced. From the very first morning, we had serious concerns. At around 08:00, while we were all asleep, housekeeping entered our room without knocking. Our room also had a dead safe battery, a cracked toilet seat, exposed electrical wiring/sockets, a terrace door that would not lock properly and a fridge that was heavily over-frozen and appeared dirty. Housekeeping did not properly clean the floor, and our bedding was stripped but not replaced. We also repeatedly had to ask for toilet paper. The customer service was extremely poor. Communication was very difficult because English was extremely limited among many members of staff. This made even basic requests frustrating. The food was one of the biggest disappointments. Breakfast, lunch and dinner were poor quality, with overcooked eggs, food frequently being cold and extremely long queues. Service was incredibly slow. By the time you finally got your food, it was often cold. The drinks were either far too sweet or extremely watered down. We struggled to find anything we actually wanted to eat. The pools also appeared dirty and poorly maintained. During the holiday, our 11-year-old daughter developed an ear infection. We were also told that there was no doctor available on site after 17:00 and that we would need to arrange a private call-out if we wanted medical assistance. Most concerningly, my husband and son suffered vomiting and **all four members of our family suffered diarrhoea during the holiday**. We cannot say for certain what caused this, but given our concerns about the food and hygiene, it was extremely worrying. This hotel was advertised as an all-inclusive family resort, but it certainly did not feel like the all-inclusive experience we had paid for. We have photographs and videos of some of the issues and have submitted a formal complaint to loveholidays. We are now asking them to investigate the safety, hygiene, food and service issues we experienced and to consider appropriate compensation. **Families considering this hotel should be aware of our experience before booking.** For us, this was absolutely not the relaxing family holiday we had paid for.
“Extremely disappointing – I would not recommend this hotel, especially for families”
I am extremely disappointed with my stay here. There are so many problems that I honestly regret choosing this hotel. First of all, the condition and cleanliness of the room are unacceptable. There is visible mould/damp around the bathroom, including dark mouldy areas beside the fittings. The ceiling/walls are also affected by damp, and today a piece of the ceiling/paint actually fell onto the floor. This is not what I expect from a hotel where I am staying with young children. Even basic things are poorly designed. The soap/shower gel bottles are extremely difficult to squeeze. You have to press very hard just to get a tiny amount out. I cannot imagine how someone with arthritis, wrist problems or reduced hand strength is supposed to use them comfortably. Another major problem is the attitude towards tips. This is not something that happened once. Staff have repeatedly and directly asked me for tips after helping me. I have even been told things along the lines of, “I helped you” or “I smiled for you, so give me a tip.” This happens so often that it makes you feel uncomfortable rather than welcomed. A tip should be voluntary and given because a guest appreciates good service guests should not feel pressured into giving money every time somebody helps them. Transportation is another issue. I tried to arrange an inDrive car to collect me from inside the hotel because I have children with me and mobility/back difficulties. Security refused to allow the driver inside and told me that if I wanted transport, the hotel could arrange a taxi instead. An inDrive journey was around 12 TND, whereas a taxi arranged through the hotel cost me around 30 TND for a comparable journey. That is a huge difference, and being prevented from using the cheaper transport option was extremely frustrating. The food has also been very disappointing and repetitive. It feels like the same food every day, with very limited choices for children. My youngest child has basically been surviving on chips or rice during our stay because there is so little that he will eat. I have also suffered severe diarrhoea during this holiday, which has made the whole experience even more unpleasant. What has made everything particularly difficult is that I am here alone with my young children. The hotel will not even allow my mother, sister or another family member to come and simply sit with my children in the room or reception area while I attend an appointment. I am not asking the hotel to provide them with meals, drinks or use of the hotel facilities. I simply need someone I trust to sit with my children for a short time. Because of this policy, I have been unable to attend a dentist appointment and do other necessary things. Travelling alone with children is already challenging enough. A hotel should make its guests feel comfortable, safe and welcome not make every simple thing more difficult. Between the mould and damp, deteriorating ceiling/paint, uncomfortable pressure for tips, transport restrictions and expensive taxis, repetitive food, difficult toiletries and inflexible visitor policy, this has been a very unpleasant stay. I would not recommend this hotel, particularly to parents travelling alone with young children. I expected a relaxing family holiday. Instead, I have spent much of it feeling uncomfortable, restricted and disappointed. I will definitely not return.
“Best animation”
I was in holiday together here hotel good all things animation the beach and the best is Enzo
“Worst experience ever”
This is the worst hotel I’ve ever stayed at. I just got married, and we paid €600 for three nights, which is a significant amount of money. Yet, as soon as we entered the hotel, it felt like we had gone back to the 80’s, the room smells terrible, the elevators don’t work, and the food is really bad. For the amount of money we paid especially when you convert it to Tunisian dinars this hotel is absolutely not worth it, I honestly expected much better for €600, and I’m extremely disappointed with our experience.
Showing 5 of 326 verified guest reviews
Very good · 8.2/10 average
