Finkengasse 2, Graz
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Luxurious Accommodation with Modern Amenities At IntercityHotel Graz, experience a blend of comfort and convenience with amenities like a shared lounge, terrace, and a restaurant and bar. The 4-star hotel offers free WiFi, room service, and a 24-hour front desk. Comfortable Rooms with Premium Features Each room at IntercityHotel Graz is equipped with air conditioning, a flat-screen TV, and a private bathroom with free toiletries. Enjoy a relaxing stay with amenities such as a safety deposit box, cozy seating area, and plush bed linen. Convenient Facilities for a Pleasant Stay Indulge in a buffet breakfast every morning and make use of the business center and vending machines on site. Explore nearby attractions like Casino Graz and Eggenberg Palace, then unwind with activities like hiking and cycling in Graz. Book your stay at IntercityHotel Graz for a memorable experience!
Finkengasse 2, Graz
What this property offers to every guest — pulled live from the hotel's own facility list.
+43 more facilities available at the property
Straight from the property — times, parking, pets, children.
Verified reviews from recent guests — pulled live from our property partner.
“Szép és hatalmas hotel a város szívében”
Minden rendben volt. Finom reggeli. Városközpontú hotel és mégis csendes. Kedves személyzet
Nem volt ilyen
“Eine gute Unterkunft vom Preis,- & Leistungsverhältnis!!”
-- Badezimmer. -- TV Programme waren vielfältig leider keine Radioprogramme
-+Die beiden Betten waren zu schmal, wäre besser gewesen wenn ich als Einzelperson 1 Doppelbett kommen hätte. --- Leider keine Radioprogramme im TV zur Information der Stadt Graz/Wien ectr. --- Das Frühstück war leider etwas teurer und nicht so gut, wie das IBIS 3 Sterne Wien Messe
We arrived at this hotel around midnight after a very long journey, expecting to finally rest after having travelled for hours. We had made our reservation months in advance, so naturally we had absolutely no reason to think that there could be any problem with our room. Instead, when we arrived, we were told by the receptionist that the hotel was completely full and that there had been an overbooking. In other words, despite having a confirmed reservation, there was simply no room available for us. What made the situation even worse was the complete lack of empathy and professionalism shown by the person at the reception. Rather than showing any concern for two guests who had just arrived in the middle of the night after a long journey, we were essentially told that we should find another hotel ourselves. This is completely unacceptable. How can a hotel leave guests who booked months in advance without a room and expect them to solve the problem themselves at midnight, in an unfamiliar town and after a long journey? At that time of night, we genuinely thought we might end up having nowhere to sleep.
We were eventually forced to look for another hotel at the very last minute. The only accommodation we could find nearby was of extremely poor quality and very high price, and this completely ruined our arrival and our experience. The entire situation was extremely stressful and caused us considerable anxiety and impossibilty to sleep. An overbooking can happen, but what matters is how a hotel deals with its own mistake. In this case, we saw absolutely no sense of responsibility, empathy or genuine effort to help us. They refused also to compensate us for the problem they created. Leaving guests stranded in the middle of the night because of an overbooking is simply unacceptable. If you are considering booking this hotel, be aware that even with a reservation made months in advance, you may arrive and discover that there is no room for you. We certainly would not risk staying here again. A truly shameful experience. Stay away.
Showing 5 of 7,300 verified guest reviews
Very good · 8.7/10 average
