Konigil Massif, Samarkand, Samarkand Region, 140319, Samarkand
Prices update live for your party size.
Luxurious Spa Experience Indulge in massages, body treatments, and facials at the full-service spa. Recreational Amenities Enjoy the indoor pool, steam room, and fitness center for relaxation and leisure. Gourmet Dining Options Savor delicious meals at Seasons restaurant or opt for 24-hour room service. Close your eyes and book your stay at Hilton Samarkand Regency for a truly unforgettable experience!
Konigil Massif, Samarkand, Samarkand Region, 140319, Samarkand
What this property offers to every guest β pulled live from the hotel's own facility list.
+2 more facilities available at the property
Straight from the property β times, parking, pets, children.
Only dogs and cats are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
Essential workers only - NO
Pets allowed
Professional property host/manager
Maximum number of pets per room 1
Car required
Service animals are allowed
Verified reviews from recent guests β pulled live from our property partner.
Staff at check-in were rude and unwelcoming. No one offered to help with our luggage when we arrived β we had to carry everything in ourselves from the taxi. Even when I asked for assistance (while pregnant), it felt like a chore for them. At a 5-star hotel, this was very disappointing. At check-in, the staff insisted we had booked a twin room, even though my booking clearly showed a king. I was told no king rooms were left until I firmly pointed out that I hadnβt booked a twin. Only then did they agree to merge the beds, which took over 30 minutes after our arrival β not ideal after a long journey and arriving late at night. Room service was also poor. We ordered at 9:30pm and requested it for 10:30pm, but it arrived late at 10:45pm with no cutlery or napkins, and the food was cold. The server was uninterested and insisted we pay the 15% service charge despite the issues. After another 10 minutes, one napkin and some cutlery arrived, but no further apology or support. When I called again to report the cold food and missing napkins, I was told theyβd send another one βimmediately,β but it never arrived. Finally, the Japanese-style bidet in the bathroom didnβt work. An engineer came after 30 minutes and simply changed the remote battery but couldnβt communicate in English. The water still sprayed incorrectly, and we gave up trying to fix it as it was already late. Overall, this was far below Hilton standards. Poor service, lack of care, and no attention to guestsβ comfort
Hotel propre est bien entretenu personnelle sympathique chambre propre et spacieuse.seul defaut la lenteur du cheek in
Nice hotel.
Ok
i think the hotel is good but needs to work on their pillows a bit, staff still on going training and expect delays, impossible to reach anyone from your room, could be that hotel was overbooked but although didnt seem so.
Showing 5 of 22 verified guest reviews
Superb Β· 9.4/10 average
