Carretera a Punta Sam SM006 MZA 002 LOTE 07-08, ZONA COSTERA ZONA CONTINENTAL, Cancún
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Luxurious All-Inclusive Resort Experience Planet Hollywood Cancun, An Autograph Collection Resort offers a truly luxurious all-inclusive experience in Cancún. With 11 restaurants, a bar, and room service, guests can indulge in a variety of culinary delights. The resort also features an outdoor pool, fitness center, and evening entertainment for ultimate relaxation and enjoyment. Modern Amenities and Comfort Each guest room is equipped with a flat-screen TV, air conditioning, and a private bathroom, ensuring modern comfort and convenience during your stay at Planet Hollywood Cancun. Enjoy a buffet breakfast every morning to start your day on a delicious note. Convenient Location and Exceptional Service Located near top attractions such as Cancun Government Palace and Beto Avila Stadium, Planet Hollywood Cancun offers a prime location for exploring the city. With a 24-hour front desk, express check-in/out, and free WiFi, the resort provides exceptional service to cater to all your needs. Experience luxury and convenience at Planet Hollywood Cancun, book your stay now for an unforgettable getaway.
Carretera a Punta Sam SM006 MZA 002 LOTE 07-08, ZONA COSTERA ZONA CONTINENTAL, Cancún
What this property offers to every guest — pulled live from the hotel's own facility list.
+20 more facilities available at the property
Straight from the property — times, parking, pets, children.
Verified reviews from recent guests — pulled live from our property partner.
“Amamos!”
La atención del personal en general, es especial de Gustavo de atención al huésped, estuvo al pendiente de nuestras necesidades desde que llegamos hasta que salimos del hotel, y todo el demás personal del todas las áreas, alberca, restaurantes, room service, etc. quedamos muy satisfechos con nuestra estancia.
Que no contaban con cajeros en red nacionales, los 2 que tienen solo dan dólares y necesitábamos efectivo mexicano eso sería mi único comentario.
“Overall, after the necessary room changes and accommodations were made we had a pleasant stay.”
It was a delicious variety of fresh fruits, vegetables, and selections to choose from daily.
The rooms were extremely humid and had a musty odor.
“We had a great holiday but would not return to PH”
We were a group of 12 and the hotel was lively and had plenty to do. Nice coffee shop which was open all day for speciality coffees, sandwiches and pastries which were great. The main Buffett restaurant had a good varied choice and the food was tasty. Ice-cream was also available most of the day. Staff were great especially the entertainment team.
To say the hotel is only 6 years old the rooms were tired and in need of updating - We reserved 4 rooms near the beach front all next to each other as we were extended family travelling and wanted to be together (this was $275 per room due at the hotel), however on arrival these rooms were not allocated and all seperate, but we were still asked to pay the additional money. I argued with the staff member to say the only reason we reserved rooms was to be next to each other and as we were scattered across 3 blocks I would not be paying the extra money. Luckily I had the email showing the 4 rooms we’d reserved so the Manager agreed to waiver the charges - The Music around the main pool was very loud making it difficult to talk to the person next to you - Lots of empty cups lying around all over the place. - People were out at 5.30am reserving sunbed
The polls and beach and staff
The room service was not great and wish it would have had more options and buffet needed more changes and menu
Showing 5 of 145 verified guest reviews
Good · 7.4/10 average