Helmont House, 10 Churchill Way, Cardiff, Wales, CF10 2HE, Cardiff
Prices update live for your party size.
Discover the ideal blend of comfort and convenience at Premier Inn Cardiff Cc Queen Street, where modern design meets prime location! Culinary Delights: Satisfy your palate at Thyme, our on-site restaurant offering delicious meals, with the option for a hearty buffet breakfast to kickstart your day. Prime Location: Nestled in the heart of Cardiff, enjoy walking distance to attractions like Cardiff Castle, the bustling Capitol Shopping Centre, and the energetic Cardiff International Arena. Comfortable Rooms: Relax in one of our 200 luxurious, smoke-free guestrooms equipped with all the amenities you need for a rejuvenating stay, including express check-out and 24-hour front desk service. Experience Cardiff like never before – book your stay today at Premier Inn Cardiff Cc Queen Street!
Helmont House, 10 Churchill Way, Cardiff, Wales, CF10 2HE, Cardiff
What this property offers to every guest — pulled live from the hotel's own facility list.
Straight from the property — times, parking, pets, children.
Pets not allowed
LGBTQ friendly
Professional property host/manager
Verified reviews from recent guests — pulled live from our property partner.
“Won’t visit again”
Absolutely awful in dining room not enough staff to take orders some guests had to leave because they stopped taking orders.
“Worst Premier Inn I've ever stayed in”
Picked this for it's location. Worst Premier Inn I have ever stayed in, and like many of us I have stayed in many across the UK. Room as usual Ok but not particularly clean. Bathroom unclean (see photos). Toilet not clean, Sink plus blocked with a plaster and shower glass dirty. You don't expect perfection from PM but basic cleanliness I do expect. Left a direct poor review and to be expected I received no response.
“Good night’s sleep, but some things left room for improvement.”
Booked early check in, and although first in line, had to wait 20 mins to gain access to our room whereas a few guests helped after us gained access immediately. Bathroom not as clean as I would’ve liked. Brown mark on the toilet paper dispenser looked like residual poo. Unable to have dinner as the restaurant was overwhelmed by two big tables. Initially told to come back after half an hour. Went back, and then husband was rudely told that they had to check stock before he was able to order anything. Told to wait another half an hour, so we gave up. WiFi was not worth the additional £5 spent. On the plus side - the room was big and spacious and the bed was comfortable. Hotel was perfectly located for our intended purposes, and we got to do a bit of exploring in our immediate surroundings.
“Sadly not to Premier Inn’s normal standards”
Staff have been very friendly but overwhelmed. Restaurant at dinner on first and second night had limited options from the menu, ran out of fish and chips and ice cream within an hour of service starting. Too few staff to cater for the number of guests, this wasn’t fair on the waiting staff, management need to review their staffing procedures. This was the same at breakfast, with tables not being cleared, no cutlery and waiting for coffee machine to be filled. The room itself was cold, despite following guidance to use thermostat. No reception staff . Incorrect post code for Dumfries car park on Premier Inn website, sat nav takes you past the building not to the actual entrance. The meals we did manage to have were nicely cooked and tasty. Hotel room was very clean. Hotel is in a great location for sightseeing in Cardiff and going to events in the Utilita.
“A reasonable stay”
Me and my partner stayed here recently as she was at a gig in the city on the Friday night and we combined it with a trip to the Rugby. I have knocked a point off purely because I had been emailing the hotel for quite a few days before arrival for information about the parking and how it works but never got a reply. I ended up paying full price for parking due to the parking machine being out of service on site. We checked in using the screens on site and the room was quite spacious and had everything we need. The staff on site that we interacted with were friendly and welcoming. On Sunday morning the breakfast was carnage and I don't think there were enough staff to cope with the number of guests. That meant a wait for a table and quite a few plates and things ran out with some tables having to be used to pile up dirty pots in the dining room.
Showing 5 of 29 verified guest reviews
Pleasant · 6.0/10 average
