Jalan Dr. Ir. H. Soekarno No. 45C, Surabaya, 60114, Surabaya
Prices update live for your party size.
Luxurious Amenities and Services Pamper yourself with onsite massages and take in breathtaking views from the terrace. Enjoy complimentary wireless internet and personalized concierge services. Dining and Refreshment Options Indulge in delicious meals at the hotel's restaurant or opt for convenient room service during limited hours. Unwind with a drink at the chic bar/lounge. Convenient Features Benefit from amenities like dry cleaning services, a 24-hour front desk, and luggage storage. Take advantage of the roundtrip airport shuttle and free self-parking available onsite. Book your stay at Hotel Dafam Pacific Caesar Surabaya and experience luxury and convenience. Immerse yourself in comfort near Airlangga University.
Jalan Dr. Ir. H. Soekarno No. 45C, Surabaya, 60114, Surabaya
What this property offers to every guest — pulled live from the hotel's own facility list.
Straight from the property — times, parking, pets, children.
Pets not allowed
No rollaway/extra beds available
Professional property host/manager
No cribs (infant beds) available
Verified reviews from recent guests — pulled live from our property partner.
“Pick somewhere else”
We had stayed at this hotel in a previous visit to Surabaya and for the low cost, found it extremely well presented, clean, comfortable and more than adequate for our requirements. This time we stopped at the hotel twice within the space of 3 weeks. Initially for 2 nights, then later for 8 nights. At this point I will not be staying there again. We made the mistake of prepaying for the entire 10 nights upfront, and when we spoke to the staff to express our issues and seek a refund to stay elsewhere , we were refused and only offered a credit. We did pay direct to the hotel and not a third party So on our initial 2 night stay, the room was very dirty. The floor had obviously not been properly cleaned in a long time. Hair, dust, trash and such, all over the floor. The bed linen was stained in many places, and was infact quite grey to look at. The towels in the bathroom were the same. Grey and threadbare. On the bathroom towels, we had registered as 3 guests, but were simply refused point blank when we asked for a third towel. Apparently their rule is two towels only per room regardless. So since we paid in advance, we were left to return for our next 8 night stay. Despite our hopes, nothing had improved this time around. Unfortunately they had gotten worse. The room was dirty, the linen terrible and grey and the bathroom was a disgrace. A mountain of mould, and a smell of stale urine that lingered from our first foot in the door, until we left. It was so bad, we had them do two extra cleans and even purchased our own air freshener. It was quite bad. The fan in the bathroom when turned on in unison with the light, made a noise something akin to a passenger jet taking off. Honestly, I can't see this hotel getting any better, and as I mentioned, I would never go back despite plans for any up coming visits to the city.
“Bfast so bad”
Okay, I chose this hotel since this is the nearest to my home. I need a short escape since my puppy neighbor keep crying and disturbing my night sleep. Everything is okay, I asked for the quiet room and they gave me one. Things getting worst when breakfast time. I spend the night with husband and 8 yo daughter. They asked me payment for bfast since we were three. They only allow 2 ppl for bfast. That's ok. I asked how much should I pay for my 8 yo daughter. ANd they said IDR 100k and no discount! Later, I asked the receptionist, and they said it should be IDR 50k. Kid below 12 yo gets 50% disc. How ridiculous restaurant staff. They dont even look at me when they said i should pay full amount for 8 yo girl
“Elegant not always expensive”
My First Impression(24 Jan 2020 - 27 Jan 2020) Check-In Experiences, + Rule Apply and dicipline + Standby 24 hour + Nice to Guest and Fast checkin + welcome drink standard - Card Key for room only 1 and if you need 1 more you need to put 100KIDR deposit Building Area & Design Interior, + Modern and Urban style + Good ambience and lighting + Clean Feel + Nice Sofa in the lobby + Huge Parking Car - Looks like Flower Decoration in here is fake especially in 2th floor on the tables Room Hotel, + Clean, structure and everything looks perfect + Ambience lighting is good not too bright not too dark with easy switch setting + Got 2 free botol and other standard free items in the hotel(soap, coffee, tea, sandals) - No sign of privacy or clean status, every room is different. - Alwys call if you want to clean the rooms - No laundry list, every room different Breakfast Experiences & Foods, + All the foods in here is delicious + Foods Variations is good + Free breakfast for 2 person/room(depending on your booking) - Clean table is slow - Replineshment Foods is slow - Need to check related pets control in Bar.. Somehow i have a chance to see Rat running away inside the Bar. Conclusion, I'm really enjoy stay in this hotel eventhough there is some area that need to be improve like the standardisation related the facility each room(laundry list, sign privacy, and so on), also in the restaurant must showing the improvements especially pets control and make sure all the door must be close everytime to avoid the rat come to the Bar side(1st floor) . Overall i recommended this hotel, the price also reasonable and i believe this hotel already have procedure to do. Please keep the good work and always improve to make customer happy with the right quality.
“Avoid rooms beside "engine rooms"”
I am giving poor rating for this hotel due to one reason, and it was because I was given a room beside their "engine room" (central air conditioning unit). Especially at night when you just want to sleep, you can hear the humming noise and feel the vibration through the wall which separates our room from the "engine room". I mean, you can feel the light vibration because the bed headboard is attached to the wall. My wife cannot sleep at all the whole night while I managed to get some sleep (woke up several times throughout the night). The bed linen is already "greyish" with some stains visible, probably the room was unused for a long time and/or the linens were not properly cleaned. By the way, I asked to change room but the hotel was full that night. I was told this hotel is 4-stars, I think it should be rated 2-stars. Tip for travelers if you wish to stay in this hotel: Do NOT stay in rooms ending with x18 or xx18 which is located at the end of the hallway that has a glass door (the "engine room" is located to the right after you go through that glass door).
very nice hotel excellent breafast and great people and very good service
Showing 5 of 24 verified guest reviews
Good · 7.0/10 averageAverage of the 8 most recent reviews
